Job description
We are looking for a Service Now design lead SENIOR consultant to manage our Jira to SNOW transition project.
This person should have great past experience on Service now, especially on Demand and Agile modules, Incident & problem management is a plus.
Very important: this person should show great leadership skills, good English, and be able to lead a design session:
- understanding of the AS-IS processes of all the stakeholders using Jira today (8 champions across 4 geographical zones)
- preparation of the workshop document
- lead of the workshop with the stakeholders
- design of common target processes in Service Now with the help of the Group’s Service Now Center of Excellence
- write the workshop minutes & formalize the target processes, identify potential evolutions of the tool and define workarounds in the meantime.
- support the teams for the SNOW configuration and any other question of the team
- Help with the change management and training of the teams
Stack
ServiceNow ; Jira ; Fluent English
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